Material Topics
Process to determine material topics [3-1]
EGAT conducts an annual review of its material sustainability topics. In 2024, the review and identification of these topics were conducted in accordance with the Global Reporting Initiative (GRI) Standards 2021. This process aims to identify the sustainability topics that EGAT must address and to assess their significant positive and negative impacts on stakeholders throughout the value chain. The process consists of the following steps:
1. Understanding the Organizational Context
Reviewing EGAT’s activities and business relationships across the supply chain, stakeholders, policies, strategies and material topics from the previous year. This also includes benchmarking against sustainability standards and material topics of leading organizations in similar industries, both domestically and internationally, to identify initial sustainability topics.
2. Identifying Impacts
Gathering stakeholder feedback on initial sustainability topics regarding actual or potential economic, social, environmental and human rights impacts both positive and negative. Stakeholders were also invited to suggest additional issues which were found to align with the initial sustainability topics.
3. Assessing the Significance of Impacts
Stakeholders were invited to assess the significance of the identified impacts by considering the severity of actual negative impacts, the likelihood and severity of potential negative impacts, the scale and scope of actual positive impacts and the scale, scope and likelihood of potential positive impacts.
4. Prioritizing Impacts
The identified impacts were prioritized and subsequently reviewed by external experts. The results were then presented to the Governance and Social Responsibility Committee for endorsement of the material sustainability topics.
Material topics [3-2]
In 2024, EGAT identified 20 material sustainability topics encompassing economic, governance, environmental, social and human rights dimensions. These topics include:
| No. | Material topics | Negative impacts | Positive impacts | Disclosures | |||
| Actual | Potential | Actual | Potential | GRI Topics | Topics in this report | ||
| 1 | Availability and Reliability of Electricity Generation and Transmission System | ● | ● | Availability and Reliability, System Efficiency | Availability and Reliability of Electricity System | ||
| 2 | Stakeholder Management | ● | – | Stakeholder Management | |||
| 3 | Renewable Energy and New Energy Management | ● | Energy | Energy Management | |||
| 4 | Local Community and Community Development | ● | ● | Local Communities | Participation in Community and Social Development | ||
| 5 | Climate Change | ● | ● | GHG Emissions, Demand-side Management, Climate Adaptation, Resilience, and Transition | Greenhouse Gas Management | ||
| 6 | Risk Management and Business Continuity | ● | Disaster/Emergency Planning and Response | Risk Management and Business Continuity | |||
| 7 | Access to Energy | ● | ● | Access | Availability and Reliability of Electricity System | ||
| 8 | Air Quality Management | ● | Air Emissions | Air Quality Management | |||
| 9 | Energy Management and Energy Efficiency | ● | Energy | Energy Management | |||
| 10 | Innovation and Digital Technology | ● | Research and Development | Innovation and Digital Technology | |||
| 11 | Corporate Governance and Business Ethics | ● | Anti-corruption | Corporate Governance and Anti-corruption | |||
| 12 | Customer Satisfaction | ● | – | Customer Satisfaction | |||
| 13 | Cybersecurity and Information Security | ● | Customer Privacy | Cybersecurity and Information Security | |||
| 14 | Human Rights | ● | Freedom of Association and Collective Bargaining, Child Labor, Forced Labor and Modern Slavery, Conflict and Security, Rights of Indigenous Peoples, Land and Resource Rights, Non-discrimination and Equal Opportunity | Human Rights | |||
| 15 | Supply Chain Sustainability | ● | Procurement Practices | Supply Chain Sustainability | |||
| 16 | Waste Management | ● | Wastes, Asset Integrity and Critical Incident Management | Waste Management | |||
| 17 | Human Resource Management | ● | Employment Practices, Labor/Management Relations, Training and Education | Human Resource Management | |||
| 18 | Occupational Health and Safety | ● | Occupational Health and Safety | Occupational Health and Safety | |||
| 19 | Protection of Biodiversity | ● | Biodiversity | Biodiversity | |||
| 20 | Water Management | ● | Water and Effluents | Water Management | |||
Material Topics Management
| No. | Material topic | Plan/Activity | Indicator | Target | Performance | SDGs | SDGs Target | SDGs Indicator | Policy1 | ESG Metrics2 |
| 1 | Availability and Reliability of Electricity Generation and Transmission System | • Transmission system predictive maintenance plan • Renovation and expansion project of the aged transmission system • Replacement of transmission equipment in substation plan • Management plan for equipment with high failure rate • Plan for improvement of bus arrangement to reduce effect from bus interruption • Measure for reduction of transmission failure from animal | • Energy not Served (ENS) • System Average Interruption Duration Index (SAIDI) • System Average Interruption Frequency Index (SAIFI) • Availability FactorOEE (AFOEE) | • The average not more than the moving average of the last 5 years • The average not more than the moving average of the last 5 years • The average not more than the moving average of the last 5 years • The best value of the operating result of the Independent Power Producer (IPP) of the last 5 years by calculating the total value of each year by finding the weighted average depending on generating capacity of each unit of electricity generation. | • ENS, SAIDI and SAIFI values met the target • AFOEE was lower than the target as EGAT extended the time for the planned outage as there were more deterioration of the machinery and unplanned shutdown than expected |  | 7.1 | – | 4 | – |
| 2 | Stakeholder Management | • Survey of stakeholder engagement • Stakeholder’s key issue management plan • Communication and public relations and warning • Communication and public relations | • Score of stakeholder engagement • Proportion of stakeholder’s key issues management • Proportion of complaint reports which is closed or corrected within 30 days (from the registration date) • Public relations of the complaint channel on public website | • 2% more of the base year • Not lower than 75% • 60% (excluding complaints relating to government policy or the issue beyond EGAT’s authority) • Public relations of the complaint channel on public website | • Score of stakeholder engagement met the target • Proportion of stakeholder’s key issue management met the target • Proportion of complaint reports which is closed or corrected within 30 days met the target • Achieved the target |  | 16.7, 16.10 | – | 4 | – |
| 3 | Renewable Energy and New Energy Management | • Project of Hydro Floating Solar Hybrid of Ubol Ratana Dam (24 MW) | • EGAT (accumulated) renewable energy capacity | • EGAT accumulated renewable energy capacity is increased by 24 MW from the project of Hydro Floating Solar Hybrid of Ubol Ratana Dam (1st block) | • EGAT accumulated renewable energy capacity met the target | | 7.2 | 7.2.1 | 1 | EUT-G3.2 The proportion of renewable energy used for electricity generation, such as solar, hydro, and wind power. |
| 4 | Local Community and Community Development | • Plan for assessment of social impact (SIA) and social return on investment (SROI) in 2023 | • Proportion of projects with social return on investment (SROI) more than 2 ากกว่า 2 เท่า | • ≥ 40% | • Proportion of projects with social return on investment (SROI) more than 2 and achieved the target |  | 2.4 | – | 3 | – |
| 5 | Climate Change | – | • Reduction of the carbon emissions intensity in 2030 of the base year | • 30% of the base year | • Reduction of carbon intensity 5.62% of the base year |   | 13.2, 15.2 | 13.2.1, 13.2.2 | 2 | – |
| 6 | Risk Management and Business Continuity Management | • Approval of EGAT risk management plan by EGAT Committee on Risk Management and Internal Control • Operation plan of EGAT Committee on business continuity management | • Risk analysis covering all dimensions of the operations and all types of risk • Monitor and report on the operating result of risk management, problems and remedy • Availability of the business continuity system based on the international standard condition • Availability of the database for business continuity management plan as a whole | • Annual risk management plan is reviewed and prepared • Result of the risk management is monitored and reported quarterly • The internal audit is conducted on EGAT business continuity according to ISO 22301 • Availability of website containing database on business continuity plan and, emergency plan and database on rehearsal according to business continuity plan and emergency plan | • Followed the plan • Followed the plan • Followed the plan • Followed the plan | – | – | – | 4 | – |
| 7 | Access to Energy | – | – | – | – | – | – | – | – | – |
| 8 | Air Quality Management | • Operation plan concerning the environmental aspect of EGAT projects • Additional activity to the operation plan concerning environmental aspect of EGAT projects • Operation plan of Mae Moh Power Plant • Requirements in the contract of EGAT power plant construction | • Emissions value of important pollutants • Proportion of the power plants of which PM 2.5 from the stack have been inspected • Control of the efficiency of the operation of flue gas desulfurization (FGD) system of all units of Mae Moh Power Plan • Use of the Best Available Technology to reduce the release of pollutant at the minimum | • Emissions value of important pollutants not exceeding the control value • More than 80% of all existing power plants which are in operation • The efficiency of FGD operation system of all generating units not less than 93% • All new projects which had COD since 2019 have used the Best Available Technology | • Emissions value of important pollutants met the target • Proportion of the power plants of which PM 2.5 have been inspected met the target • The efficiency of FGD operation system of all generating units met the target • The use of the Best Available Technology met the target |  | 11.6 | – | 2 | EUT-E3.1 Air pollution from business operations such as NOX, SoX, POP, VOC, HAP and PM |
| 9 | Energy Management and Energy Efficiency | • Annual maintenance plan of power plants • Monitoring loss in the process of power generation during operation through the Performance Monitoring and Loss Diagnostic System (PMDS | • Net Heat Rate (The overall performance of EGAT has been assessed in order to establish target benchmarks aligned with the Guaranteed Heat Rate Curve applicable to each EGAT power plant) | • Guaranteed Heat Rate Curve Interval (% degradation of Global Top Quartile power plants) | • Below the target EGAT identified energy losses in the power generation process through the Performance Monitoring system. Corrective actions, including equipment inspection and repair, have been undertaken and continuously monitored to ensure optimal plant efficiency and reliable electricity supply in line with design performance | | 7.3, 8.4 | 7.3.1, | 2 | – |
| 10 | Innovation and Digital Technology | • Process innovation plan | • Number of process innovation developed • Value originated from using or furthering the process innovations | • 15 process innovation • 5% more than the output in 2023 | • Number of process innovation met the target • Value originated from using or furthering the process innovations met the target |  | 9.4, 9.5 | – | 4 | – |
| 11 | Corporate Governance and Business Ethics | • Plan to improve communication of EGAT’s operations to gain acceptance of inside and outside stakeholders • Plan to improve and publicize information disclosure to be up to date and consistent with the assessment criteria of Open Data Integrity and Transparency (OIT) | • Score from Integrity and Transparency Assessment (ITA) of the public sector of EGAT | • No less than 95 scores | • The obtained score met the target | | 16.5, 16.6 | – | 4 | – |
| 12 | Customer Satisfaction | • EGAT related business customer relations management plan • Data Analytic for Consumer Management Plan • Product and service development Plan • Customer relations management plan | • Customer engagement level • Customer Satisfaction level | • Not less than 83% • Not less than 83% | • Customer engagement level met the target • Customer satisfaction level met the target | – | – | – | – | – |
| 13 | Cybersecurity and Information Security | • Cybersecurity management plan to upgrade the management capability of cybersecurity and information security | • Number of severe violations of digital law | • 0 case | • 0 case | – | – | – | – | – |
| 14 | Human Rights | • Adding conditions in the invitation letter for bidding and in the monthly report • Adding the topic of “human rights” in the seminars of entrepreneurs (trading partners) • Organizing activities promoting knowledge on human rights | • Proportion of contracts or agreements with trading partners with requirement concerning human rights or the trading partners which have been assessed on human rights (for the work over 500 million baht) • Proportion of EGAT security guards who have undergone human rights training | • 100% • Not less than 80% | • Proportion of contracts or agreements with trading partners with requirement concerning human rights or the trading partners which have been assessed on human rights met the target • Proportion of EGAT security guards who have undergone human rights training met the target |  | 16.b, 10.2 | – | – | – |
| 15 | Supply Chain Sustainability | • Adding the issue of sustainability in the QR Code of information on governance attached to the invitation letter • Adding the issue of sustainability in communicating information on governance with the trading partners by email twice a yea • Adding the issue of sustainability in satisfaction survey | • Proportion of local trading partners who have been informed of EGAT Supplier Code of Conduct | • 100% | • Proportion of local trading partners who have been informed of EGAT Supplier Code of Conduct met the target |  | 12.7 | – | – | – |
| 16 | Waste Management | • Circular Economy project • Operation plan concerning the environmental aspect of EGAT projects | • Amount of waste (fly ash, bottom ash and gypsum) which has been recycled • Waste disposal quality | • 215,000 tons/year • Comply with all regulations and law | • Amount of waste (fly ash, bottom ash and gypsum) which has been recycled met the target • Met the target | | 12.4 | – | 2 | – |
| 17 | Human Resource Management | • Master plan of human resource development of 2024-2028 • Overview of human resource development plan of 2024 | • Score of employees’ engagement with EGAT • Average training hours of employees | • Not less than 80% • 32 hours/person (Average of the past 3 years) | • Score of employees’ engagement with EGAT met the target • Average training hours of employees met the target |  | – | – | 3 | – |
| 18 | Occupational Health and Safety | • Health check-up for employees in contact with risk factor and performing special task, at least annually. Abnormality, if found, will be informed with healthcare advice. Result of the operations will be summarized quarterly and annually • EGAT management plan of quality system, safety, health and environment • Promotion plan of corporate culture concerning safety • Development plan for information on quality, safety and security | • Percentage of the employee groups identified with health risk factors who have been informed of their screening results and received appropriate recommendations • Injury frequency rate (IFR) • Injury severity rate (ISR) | • 100% • Less than the average value of the past 3 years • Less than the average value of the past 3 years | • Followed the target • Followed the target • Below the target | | 8.8 | – | 3 | – |
| 19 | Protection of Biodiversity | • Prevention of forest fire in the mine restoration area • Increase food plant diversity in the mine restoration area • Promotion of the surrounding area of the project (community forest) to protect and conserve forest resource in the area • Collect and analyze data and make a report on plant diversity in the mine restoration area and the surrounding area of the project (community forest) | • Significant impact from production process which involves biodiversity in the project area and the surrounding area | • Report of the plant diversity in the area every 3 years (to be reported in December 2025) | • Follow the work plan, e.g. planting trees in the mine restoration area, planning to build firebreak in the area of Mae Moh Mine and launching the campaign about the forest fire protection in the community around the mine area | | 15.1, 15.4, 15.5, | – | 2 | – |
| 20 | Water Management | • Operation plan concerning the environmental aspect of EGAT projects | • Quality of the waste water from the power plant | • Not exceeding the criteria in the Notification of Ministry of Natural Resource and Environment on standard for waste water from power plant of 2022 | • Quality of the waste water met the target |  | 6.3 | 6.3.1 | 2 | – |
1 EGAT’s Sustainability Policy
2 ESG Metrics of the Stock Exchange of Thailand